Warranty Policy

Who And What Does This Limited Warranty Cover?
NAPCAT assures of a superior quality.

Hence, we stand behind our NAPCAT Guardian & NAPCAT Hybrid Siesta mattresses and offer a 10-Year Limited Warranty to prove it. Whereas NAPCAT Toss is offered a limited warranty of 5 years.

The terms of the Limited Warranty are as follows:

Your NAPCAT Guardian & NAPCAT Hybrid Siesta mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), & NAPCAT Toss is covered for 5 years, which gives you specific legal rights. This Limited Warranty is not transferable and covers you only if you:
A) Are the original purchaser and current owner of the NAPCAT Mattress (the “Product”) for which you are seeking recourse under the Warranty,
B) Purchased it directly from our online portal www.NAPCAT.In or any other portal as notified in our website .
C) It is put solely to ordinary household (not commercial) use,

The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress.


In addition, because we cannot handle international shipping and logistics expenses, your mattress must be within India at the time you wish to take advantage of the Limited Warranty.

This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
1) A visible Concavity or sag of an inch in the foam material/below the cover level. This refers to a depression that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress.
2) Any manufacturing defect or physical flaw which results in any edge of the Product measuring greater than 1" out of dimensional specifications.
3) Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.
4) Any manufacturing defect, including faults in materials or manufacturing defects, including the mattress cover such as the fabric tearing or stitching untangling.

The Resolution from us:
We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may decide to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over such option. If we decide to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased.

If Your claim is verified,. NAPCAT will either repair or replace, in case both is not possible a settlement will be made in form of prorated credit settlements.

Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.

Duration of the Limited Warranty Coverage.
NAPCAT TOSS 05 years,

This Limited Warranty for your new mattress lasts for ten (10) years from the date of purchase for NAPCAT Guardian & NAPCAT Hybrid Siesta and five (05) years for NAPCAT Toss. We will pro-rate the terms based on the duration of the usage of the mattress from the date of purchase of the same.

What is covered?
1) Any sort of defect in Workmanship (stitching).
2) If you find any damage in the fabric of the mattress, while opening the box.
3) When opened, the roll packed mattress should come back to its specific dimensions within 48 hours. If not the product is defected. However + or - 15 mm variation in length width thickness is tolerable.
4) Reduction of thickness of Mattress greater than 1 inch will be considered as sagging and the Mattress is considered to be defected.
5) Any physical flaw in mattress causing inside foam material to crack or split upon arriving.

Exclusions from the Limited Warranty.
This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping. If you have questions about proper maintenance and use of your mattress, please contact us at support@napcat.in

Generally mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.

In addition, some degree of individualization of your NAPCAT mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.

More specifically, this Limited Warranty excludes:
(a) Minor imperfections and slight cosmetic flaws;
(b) Normal wear and tear;
(c) Tears, stains, soiling, burns, and discoloration that occur over time;
(d) Dampness or mold;
(e) Individual or personalized preferences relating to firmness, texture, comfort, etc;
(f) normal body impressions not greater than 1 inch the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”);
(g) Individual or personalized allergies and sensitivities; and
(h) Naturally occurring cotton, fabric or foam aromas.
(i) Zipper on the mattress,
(j) Unauthorized service during the warranty period.

In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty:
(a) Any unsanitary condition;
(b) Burns or cuts;
(c) Use of the Product on an improper bed frame;
(d) Physically abusing the Product;
(e) Attempting to clean the Product in an inappropriate manner;
(f) Improper storage of the Product (including storage in da mp locations, areas infected with insects or rodents, or any other unprotected storage areas);
(g) Commercial use; and
(h) Purchase from resellers who are not authorized retailers.

(Please refer to the url - NAPCAT Warranty)

Disputes, if any, will be subject to Erode jurisdiction only.